MY TURN TO HAVE A RANT

Philip Edginton · Posted: Wed Sep 01, 2021 11:40 pm Post subject: MY TURN TO HAVE A RANT

I tried to contact Bentley motors regarding parts for my Bentley. I got stuck with a chap who loved the sound of his own voice and could make a politician seem like a straight forward guy, yes I know I thought that would be impossible too.

then I managed to pin him down to an answer that seemed strange at the time,He told me that contact with the parts dept can only be done in-house, which he would do for me by sending an email to them and notify me on their reply. Thinking that they were very busy I said ok and waited for a return call or email. 2 weeks later I got a phone call from this same guy, who claimed to be in Crewe, telling me that he had not yet had a reply from parts department.

After listening to his waffle again about what he would do to help me etc, I am sorry to say that I told him that if this was the way Bentley operated then it was no wonder they finished up where they were.I also told him that I knew where he could stuff their parts was well.
I am now not sure if I really want my Bentley,I have found it very difficult to get in and out of the car without doing acrobatics,I am rather disappointed with the over engineered works, the electrics are poor quality and I had cars of the same year that were far superior in reliability.

However once one is in the drivers seat and PROCEEDING nothing seems to matter.
I shall carry on replacing, repairing, where possible upgrading, until I have to hang up the keys.

JRnage · Joined: 23 Aug 2021 Posts: 11 Location: Texas, USA

I share your disappointment with our beloved marque. I was shocked today to hear the service manager at Bentley Austin (Texas) say they would not service my Arnage because parts weren't available. He pointed to an Arnage and a Silver Seraph and said they had been waiting a year for parts for a door lock issue. He also told me Bentley of Austin couldn't get software to check fault codes. Said it was too old and wouldn't work on their new equipment.
That's a huge problem because much of the diagnosis is proprietary. How can we find out what's in need of repair or replacement?
I agree with you that this is indication of a problem within the company. I have loved Bentley and held it in high regard. But, to put such a recent model "out to pasteur" with no intention of supplying parts or service is unbelievable. Let's hope our experiences are uncommon and other dealers will remain dedicated to customer service. Good luck.
John in Texas.

John Robins · Posted: Thu Sep 16, 2021 9:35 am Post subject:

https://www.bentleymotors.com/uk/en/bentley-finance-uk-overview/bentley-finance-uk-flying-spur.html?cid=UK-M-21-RCM-FSPRFIN-PROG&utm_audience=prosp&utm_author=phd&utm_campaign=evergreen&utm_content=ukfinance&utm_date=010121&utm_funnel=dec&utm_medium=display&utm_mediumtype=pd&utm_product=carsnewfs&utm_persona=all&utm_source=programmatic&utm_value=na&dclid=CLLkzcKXg_MCFZiFhQodWr4JAw

At least you can Pat yourself on the back that you do not own this monstrosity!

Christopher Carnley · Posted: Thu Sep 16, 2021 10:25 am Post subject:

I keep telling people to buy BMW, any BMW.

bbshriver · Posted: Thu Sep 16, 2021 1:10 pm Post subject: Re: MY TURN TO HAVE A RANT

I'm a bit curious as you have posted this in the WO forum meaning your car is from the era prior to Rolls-Royce purchase in 1930? While I'd still be disappointed they can't give you a straight answer, I do believe that's a bit past when most companies continue to support their products...

Martin Webster · Posted: Thu Sep 16, 2021 3:04 pm Post subject:

Thanks John, Optional final payment of
£88,792.70, really?

Philip Edginton · Posted: Thu Sep 16, 2021 4:57 pm Post subject:

Oh dear Christopher. have you noticed people wondering if you are feeling well., says me who has owned a variety of BMW's.
which gave me a lot less trouble.

No BB, I did not notice, otherwise I would have moved it, but too late now.

John Murch · Posted: Fri Sep 17, 2021 5:32 am Post subject:

As I get older I appreciate simplicity, I seem to be able to get any spare for my WO off the shelf, I carry with me a complete electrics repair kit (Spare magneto, spark plugs, fuse wire and a length of ordinary wire).
Having written the above I can guarantee a catastrophic failure in the coming days.
The difficulties with parts and service for cars from the late 70’s to early 2000’s seem to be a problem that the club could look to ease. It would require some committed members to put in a lot of work.